How to use an eSIM?

Make sure you have an eSIM compatible smartphone.
You can check here the updated list of eligible mobiles.
The process is very simple. Here you will see step by step with illustrated examples.

Install the eSIM (preferably before traveling)

  1. Open your camera or a QR scanner app
  2. Scan the QR code of the provided eSIM
  3. When the “Cellular Plan Detected” notification appears, tap it.
  4. Tap on “Continue” at the bottom of your screen
  5. Add Cellular Plan
  6. If it is necessary, configure the APN as defined below


After completing the steps above, you have successfully installed the eSIM. If you’re not already at your desired destination, you can disable your data plan for now. Turn it back on once you have landed: the eSIM will be automatically activated and your smartphone will connect to the mobile Internet network.

Use the eSIM when you arrive at your destination

  1. Go to Networks and activate the E-SIM
  2. Make sure you have mobile data activated
  3. Make sure you have data roaming enabled
  4. Do not forget to disable the option “allow mobile data change” to avoid high charges for roaming from your usual operator

Other options to install your e-SIM

Alternatively you can follow the steps below to install the E-SIM.
They may differ slightly depending on the phone model.

Samsung example


1. Go to Settings and tap Connections


2. Tap SIM card manager 


3. Tap Add mobile plan


4. Tap Add using QR code.

If you can’t scan the QR code, you can go to “other ways to add a plan” and enter the code provided with the eSIM, which is in the following format: LPA:1$SMDP+ADDRESS$ACTIVATIONCODE


5. Use the camera to scan the QR code


6. Confirm

Google Pixel example


1. Go to settings and tap Network & Internet


2. Press “+” icon next to Mobile network


3. Tap Download a SIM instead?


4. Tap Next


5. Use the camera to scan the QR code

If you cannot scan the QR code, you can enter the code provided with the eSIM, which has the following format: LPA:1$SMDP+ADDRESS$ACTIVATIONCODE


6. Activate the eSIM

You can choose the operator to use the data as soon as you arrive at your destination.

Other options to install your e-SIM

The normal thing is that the APN (access point to the network) is configured automatically.  However, in some cases it may require you to change APN settings manually.
If necessary, the steps to follow are the following:

  1. Go to settings
  2. Tap Mobile networks
  3. Select your eSIM data plan
  4. Tap on Access Point Names
  5. Tap Mobile data network
  6. Change the APN name to the one we provide with your QR code.
  7. The other fields (username & password) are left blank.