Currently mainly high-end devices.
New models of devices compatible with eSIM technology are added every week.
It is estimated that 10% of the devices produced right now have eSIM technology enabled, with this number reaching 50% by 2025.
Check here the latest update of compatible devices for eSIM.
Activating an eSIM is very easy, you just need to follow a few simple steps and you’ll be immedately able to start using your data.
Check here the guide on how to install your eSIM
The eSIM is a digital SIM that is embedded in electronic devices, which allows the user to access the Internet through a QR from anywhere in the world.
Keep in mind that:
Acquiring an eSIM in our application
Activating the eSIM
You’re now ready to stay connected!
Acquiring an eSIM in our application
Activating the eSIM
You’re now ready to stay connected!
Get specialized eSIM support 24/7! Write to us at +34 623311480 or email travelesimsupport@connectivityglobal.com. We have a team that will help you with any questions or incidents you may have.
Within our application, you will find multiple payment options. You can make purchases using the payment methods supported by Stripe, including transactions with Visa, Mastercard, American Express, Discover, and Diners Club cards, as well as China UnionPay, JCB, Cartes Bancaires, and Interac. Additionally, you can use Apple Pay and Google Pay for a more convenient checkout experience.
Within our application, you have the option to purchase more than one eSIM, and you can keep them installed simultaneously if your phone model allows it. Per eSIM, you can buy more than one data plan but that can not be activated simultaneously.
Remember: once you buy your first eSIM, you won’t need to go through the installation process again if you want to acquire a new data plan in case the previous one has expired.
Our data plans are offered independently in each of the 180+ countries where we currently have coverage. However, if your data consumption expires in the country you are currently in, you can recharge your eSIM with the data plan corresponding to the country you will be traveling to.
With our eSIMs, you will have access to high-quality internet anywhere in the world. Making calls or sending text messages is not included in your data plan. However, we guarantee reliable connectivity so that you can use 3rd Party Communication Platforms” such as WeChat, Messenger, WhatsApp, among others.
As a reference, with 1GB, you can use your data consumption to send 1.5 million WhatsApp messages, send 10,000 emails, watch 5 hours of YouTube videos, or listen to 10 hours of music.
Today we can offer you this service in more than 180 countries thanks to our agreements with local operators. More countries are added every month.
Check here the list of countries currently available.
To acquire an eSIM in our application, you only need to follow the following steps:
And that ‘s it! You’ll be ready to enjoy unlimited connectivity during your adventure.
If you have any questions or issues, Connectivity has a dedicated support team available 24/7 to provide personalized assistance. To get in touch with us, please go to your profile section and click on “Contact us”. You will have the options to talk to us by email or through WhatsApp.
If you run out of data allowance, no need to worry! You can easily and quickly recharge from the app without reinstalling your eSIM. Just follow these simple steps:
And you’re all set to continue your adventures with uninterrupted connectivity!
Discover the perfect solution you’ve been seeking! When it’s time to recharge your eSIM, simply choose your desired country, and instantly, a range of data plans will be available for you. Prices will vary depending on your preferred usage and duration options for the eSIM. It’s that easy!
With our app, you can easily monitor your mobile data consumption from anywhere in the world. Just go to the “My eSIM(s)” section and select the eSIM you want to check. There, you’ll be able to see how many days are left for using your data and how much data is still available. It’s convenient and straightforward to keep track of your usage on the go!
Certainly! You can purchase and have multiple eSIMs installed simultaneously on your device if your model allows it. You can manage which eSIM you want to use from your mobile settings. However, it’s important to note that you can only have one data plan per eSIM, activated at a time.
To enter the coupon you have to simply follow the steps below:
And that ‘s it! You’ll be ready to enjoy unlimited connectivity during your adventure.
If you have any questions or issues, Connectivity has a dedicated support team available 24/7 to provide personalized assistance. To get in touch with us, please go to your profile section and click on “Contact us”. You will have the options to talk to us by email or through WhatsApp.
Once your first eSIM is installed, it will not be necessary to repeat the process when purchasing new data plans. Additionally, you will have a 90-day period to activate your plan on your phone; otherwise, you will lose the associated internet consumption.
No, with a single eSIM, you can acquire different data plans by installing it on your mobile device just once. This means that when your first eSIM’s data allowance expires, you can easily recharge it without the need to reinstall it, whether you’re on your current trip or planning for the next one. It’s entirely up to you. Just keep in mind that this eSIM will remain valid for 1 year if you do not refill it.
When you purchase a new eSIM through our application, it will be valid for 1 year, regardless of whether you buy new data plans or not. After this period, it will be necessary to purchase a new eSIM and go through the installation process again on your mobile device.
If you face connectivity issues with your eSIM, try restarting your device or resetting network settings. For further support, visit your profile section and click on “Contact us” to reach us via email or WhatsApp. We’re here to help!
If you encounter any issues with your coupon, please send us an email to esims@connectivityglobal.com providing us your name, coupon code, and the destination country of your upcoming travel. Our team will promptly assist you.
For iPhone
If your QR code doesn’t work, you can manually install your eSIM by copying and pasting the SP Code and Activation Code from the “eSIM Information” section. Then, switch to the new eSIM in the “Cellular” settings, activate data roaming, and enter the second APN from your eSIM information. If you need help, contact our support team.
For Android
To manually install an eSIM on an Android device, follow these steps: Open the “Settings” and go to “Network & internet” or “Connections,” depending on your device’s settings layout. Look for “SIM cards” or “Mobile network” options and select it. Tap on “Add mobile plan” or “Add carrier plan” (the wording may vary depending on your device). Choose the option to add an eSIM and enter the activation code and SP code provided to you. You may need to scan a QR code or enter the codes manually.Lastly, please follow the on-screen instructions to complete the installation process.
Ensure your eSIM is activated correctly on your device. Try restarting and connecting to Wi-Fi. Enable roaming during installation. For help, visit your profile and click “Contact us” to email or WhatsApp our team.
If your eSIM was not installed using the QR code or the manual mode, you may need to configure your APN. To do this, go to the “My eSIM(s)” section, select the eSIM you are trying to install, and scroll down to the data management page to find all the information about your eSIM.Then, copy the APN shown in the box and follow these instructions:
1. Go to Settings and then to Cellular.
2. Choose the eSIM you are installing and navigate to “Cellular Data Network”.
3. In the APN section, paste the words you copied from the app.
If your eSIM was not installed using the QR code or the manual mode, you may need to configure your APN. To do this, go to the “My eSIM(s)” section, select the eSIM you are trying to install, and scroll down to the data management page to find all the information about your eSIM.Then, copy the APN shown in the box and follow these instructions:
1. Go to Network & Internet, then to Mobile Network.
2. Choose the eSIM you are installing and go to the Network section.
3. Select “Access Point Names” and in APN paste the words you copied from the app.
Requests for refunds or changes are possible before eSIM activation or in case of technical issues post-activation. For any complaints or feedback, customers can contact us through email at esims@connectivityglobal.com. Our team will internally evaluate thronton situation. If approved, customers can choose between a money refund through the original payment method or a coupon for future use in our application. Please note that the refund process may take 24-78 hours to complete.
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